When placing your order and in your order confirmation you will see the expected delivery time - this depends on the type of item and the shipping method. As soon as your order has been presented to the carrier, you will receive a confirmation with a Track & Trace code, which you can use to track the shipment.

No problem, we will solve it for you! You will automatically receive a shipping confirmation as soon as your order has been completed by us. Your order will be picked up by DHL within 24 hours. They will let you know as soon as possible via the track & trace when your package will be delivered. Orders placed during the weekend will be processed as quickly as possible the next working day.

We send packages with PostNL or DHL.

Unfortunately, it sometimes happens that our e-mail ends up in the "junk mail". You can add our email address to safe recipients to prevent this.

If you have not received a confirmation and if it has not ended up in the junk mail, you can, if you have an account with us, see within your account whether the order went well. If the payment status is Paid and the fulfillment status is Open then everything is in order and the order will be shipped as soon as possible. If the payment was not successful, you can contact our customer service so that we can help you further.

If you have not received a confirmation and you do not have an account with us, we will be happy to check it for you. Please contact our customer service by calling +31 162 574 574 or email sales@rovero.com. It may also happen that there is an error
e-mail address has been provided and that you have therefore not received any e-mails.
As a result, you will not see the order in your account and it is best to contact us. This can be done via our customer service, which can be reached via +31 162 574 574 or via sales@rovero.com.

There is a chance that the order has arrived with us and that the items have been reserved. When you order again, because you
thinks it didn't go well and eventually multiple orders are sent, they cannot be returned free of charge.

Don't worry! You will automatically receive a shipping confirmation as soon as your order has been delivered to the carrier by us. In most cases this will be within 24 hours of ordering. If you have ordered an item that still needs customization, this may take a few days longer, but this is stated with the product on the website. PostNL or DHL will let you know as soon as possible via track & trace when your package will be delivered. Orders placed over the weekend will be processed as soon as possible on the next working day.

It is a pity to hear that you want to change / cancel an order, but of course you can decide afterwards to cancel the purchase. Unfortunately, we can often no longer change / cancel the order once the payment has been completed. Of course the order can be returned. Please note that this must be done within 14 days.

If you already know within a few hours after ordering that you want to cancel the order, it is wise to call our customer service to see if they can cancel the order manually. Call 0162 574574 for this

It may happen that after placing an order you find out that you have forgotten an item. Once payment is complete, unfortunately no more items can be added to the order. A new order will have to be placed.

You can, however, call customer service via the shop so that they can, if possible, ship the two orders together. Then you only have to be home once when the packages are delivered.

What a pity that the order is not complete! We would like to be informed as soon as possible of what is missing from your order. You can reach our customer service by phone ( +31 162 574 574 ) or email (sales@rovero.com) from Monday to Friday between 9:00 AM and 5:00 PM.

If you have ordered the wrong size or type, you can exchange the item. Return the item by following the return steps. Indicate that you want to exchange the item and for which other product. We will ensure that you receive the correct product free of charge.

We understand that it is extremely difficult to select the right product. To help you on your way, you can always ask our customer service for advice. This is best done via the chat box on the shop because we can then look directly with you.

Do you still have doubts about a product after ordering? We totally get it. Follow the return process and we will send the right product to you! Great right!?

All orders are delivered in packaging made of as much recycled material as possible.

Unfortunately, it may happen that the desired item is no longer in stock. When an item is completely sold out, it will disappear from the webshop. So if you can no longer find a certain item, it is unfortunately no longer available.

Return costs are for your own account, but we do offer a cheaper option. A package for €5.50 and a letterbox package for €3.50. When the entire order is returned, the shipping costs will be refunded.

Very annoying to hear that the packing slip / return form is missing from your order. If you want to return an item and the packing slip is missing, you can print out the order confirmation or invoice and add it to the return package. A handwritten note with the order number and your name/address details will also suffice. The most important thing is that we can see who the return package comes from. If we do not know who the return package comes from, we unfortunately cannot process the return.

You can see with your track & trace code when we have received your return. After we have received your return, we will start processing your return as quickly as possible and carefully.

If the track and trace indicates that the package has been received by Rovero Home Grower, you can assume this.

After receiving your return, we will refund the money within 14 days of registering the return via the same payment method you used.

• Return shipments without a return slip will not be processed. - The items must be in the original packaging.
• Return shipments are always at your own risk.
• If a return does not meet the conditions, we can refuse your return or partially reimburse it. We will then contact you.

• The return period is 14 calendar days after receipt of the order.
• As a consumer you have the right to return internet purchases without giving any reason within a period of 14 calendar days after receipt of the item (Distance Selling Act).
• For returns, the amount will be refunded to your account within 14 days after receipt of the package.

Unfortunately it is not possible to issue a return. Your return package can be sent back to:

Krabbescheer 6, 4941 VW Raamsdonksveer. The Netherlands

Only if you have purchased a complete tunnel or hiking hood, please contact us first so that we can determine in consultation how and when we can collect the shipment.

If you are not satisfied with a product or something else, you can of course also exchange an item. Indicate the return reason for which item it concerns and for which item you want to exchange it. We will ensure that you receive the new item free of charge, provided that it has the same price as the returned item, of course. The items you return will be refunded to you. Exchange is free.

A deviation in the return amount may be because not all returned items have been processed. If an item has not been processed, please report this by e-mail or telephone as soon as possible after sending/receiving your order.

You can contact us in the following ways:

Send an email to sales@rovero.com

Call our customer service: +31 162 574 574.

We are available from Monday to Friday from 9:00 AM to 5:00 PM.

We are sorry to hear this and hope that you received the items intact and complete. If the damage is only to the package, you can use another box for a possible return. Please use the return documents included with the return shipment. With the return label, the package can be returned free of charge.

Phone: +31851051986

Email: sales@rovero.com

Address: Krabbescheer 6, 4941 VW Raamsdonksveer, The Netherlands

Legal guarantee
There is a legal guarantee on all items that you buy from us. This means that an item must be in good condition upon delivery and must function properly under normal use, as long as you can expect that from that item. This also applies to items you buy on sale.


Rovero Home Grower warranty conditions
In addition to the legal guarantee, we also offer excellent complaints handling. If articles break within 6 months under normal use, please check our Rovero Home Grower warranty conditions. The warranty covers most general manufacturing and material defects. Rules for this guarantee are:

1. The product has been used in the manner for which it was made.

2. The article may be expected to have a longer lifespan than 6 months.

In the case of complaints, the handling of a complaint takes a maximum of 14 working days. You will receive an email from us as soon as the complaint has been handled and the item has been returned.

• The warranty covers most general manufacturing and material defects.
• The warranty is not valid in the following cases:
• The product has been damaged by inheritance or misuse (such as a hole or damage from a fall)
• Damage caused by repairs or modifications carried out by a third party without prior permission from Rovero Thuiskwekerij.
• Damage or disruptions caused by fire
• External changes caused by normal use of the product, such as discoloration of the product due to excessive washing, etc.

If it concerns an order with free shipping, the costs for return shipment are for the account of the customer.